Refund Policy

This policy covers purchases of Volts, the premium currency of Console Series1. Credits are earned by playing, cannot be bought, and have no cash value.

Volts

• Volts are a virtual currency with no cash value and cannot be exchanged for money.
• Spent Volts are not refundable. Items you have bought with Volts remain in your inventory.
• Unspent Volts: [state the refund window and process, e.g. requests within X days of purchase, through support at (support email)].

If a payment is refunded or charged back

If a payment is refunded or reversed by your bank or card issuer, the Volts that payment bought are removed from your balance. If you have already spent some of them, your Volts balance can go below zero. You will not be able to spend Volts until you have bought enough to bring it back above zero. Items you already bought stay yours, and your Credits are not affected.

If a chargeback is decided in our favour, the removed Volts are restored.

Your legal rights

[Add region-specific statutory rights, for example withdrawal or cooling-off rights for digital content in the EU and UK, and how they interact with delivery of Volts. This section needs legal review.]

How to ask for a refund

Contact [support email] with the email on your account and the date of purchase. Do not send card numbers.